Customer success

Extensive support hub for your customers

Empower your customers with a helpful support hub, or build an accessible knowledge base optimized for search engines.
Collaborative support

Encourage peer-to-peer support between customers to reduce support tickets and costs.

Open knowledge base

Your customers hold valuable information. Allow experts and partners to share their experiences, knowledge and resources.

Retention and involvement

Build customer loyalty by involving your customers in what you do. Allow them to follow new projects or contribute to your roadmap.


Community brings it all together

With a Crowded Community, you focus on what matters and create a thriving community for your members.

Launch your own customer success community

Everything you need to build your online community is right here

Crowded offers you all the tools you need to create a self-service customer support platform.

Responsive design
Cloud-hosted
Easy set-up
Customizable
Easy to navigate
Optimized for search engines

I would highly recommend Crowded if you're looking for a software partner who sits on top of the latest developments, deploys them rapidly, and maintains a user-friendly and dedicated community community platform in a smart and sustainable way.

Emma van der Veen
Emma van der Veen Community Initiator, Amsterdam Smart City
Documentation
Products
Roadmap
Topics
Documentation
Educate your customers

Co-create extensive documentation about your product or service with customer experts and partners.

Products
Promote your products

Inform your community about your product roadmap or upcoming projects, and allow customers to give feedback.

Roadmap
Show progress

Be transparent with your customers by showcasing product updates, upcoming features, and new releases.

Topics
Encourage discussions

Start or facilitate a discussions within your community in a structured forum style, organized with tags.

A community solution built with you and your members in mind

You …
  • Enhance customer support
  • Create visibility for your brand
  • Increase organic traffic with SEO
  • Reduce customer service costs
  • Get valuable feedback and insights
  • Build lasting customer loyalty
  • Build a central platform to interact with your customers
  • Inform users on how to use your product
Your members …
  • Get involved in product development
  • Feel more connected to your brand
  • Get solutions to problems from the community
  • Easy access to your knowledge base
  • Receive updates and see new product developments
  • Can find their own answer
  • Get direct help and discover best practices from other customers
Ready to launch your networking community?
Thijs Wesselink
Thijs Wesselink Community Relations Manager, Blockchaingers

"Anyone can use Crowded products. The platform and admin is very easy to use and understand. It also integrates with other useful tools."

Nancy Zikken
Nancy Zikken Community Manager, Amsterdam Smart City

"A great community platform which fully supports our organizational goals."